Website: Zelqavora
Operator: Bouras Majid
Country: Morocco
Contact Email: tahaaghzaili@gmail.com
Last Updated: October 18, 2026
1. Introduction
Welcome to Zelqavora.
This Shipping & Delivery Policy explains how we deliver digital products and how physical products will be shipped when physical product sales become available.
Our products may include software, applications, games, source code, design resources, digital downloads, and physical merchandise.
2. Digital Product Delivery
Digital products are generally delivered electronically after successful payment confirmation.
Depending on the product, delivery may be provided through:
- A download link on the order confirmation page.
- A download link sent to the customer’s registered email address.
- The Downloads section of the customer’s Zelqavora account.
- Another secure electronic delivery method specified in the product description.
No physical shipping is required for digital-only products.
3. Digital Delivery Times
Digital products configured for automatic delivery are normally made available shortly after payment confirmation.
Some products may require additional verification or manual processing. Where applicable, this will be disclosed before purchase.
Delivery may occasionally be delayed due to technical issues, payment verification, or temporary service interruptions.
4. Download Access and Technical Issues
Customers should ensure that their email address is accurate and that their devices meet the technical requirements listed for the purchased product.
If a download link is missing, expired, or not working, customers may contact us for assistance.
Download limits, access periods, software updates, and support entitlements may vary depending on the product and its license.
5. Physical Product Shipping
Physical product shipping will become available only when the relevant shipping methods, destinations, and fulfillment arrangements have been configured.
Available shipping countries, delivery methods, estimated delivery times, and shipping charges will be displayed during checkout or otherwise communicated before the customer confirms an order.
We do not guarantee worldwide shipping.
6. Order Processing
Physical orders may require processing and preparation before shipment.
Applicable processing estimates will be communicated on the product page, during checkout, or in the order confirmation.
Orders may be subject to payment verification and availability checks.
7. Shipping Costs
Shipping charges, where applicable, will be calculated or displayed before order confirmation.
Customers will be informed of applicable shipping charges and other mandatory fees as required by law.
8. International Shipping
International shipping may be offered to selected countries in the future.
Where applicable, customs duties, import taxes, and other charges will be disclosed or explained in accordance with applicable legal requirements.
Responsibility for such charges will be communicated before purchase where required.
9. Delivery Tracking
When tracking is available, relevant tracking information may be provided by email or through the customer’s account.
Tracking availability depends on the shipping service used.
10. Delivery Delays
Delivery estimates may be affected by shipping providers, customs processing, weather conditions, or other circumstances.
If an order is significantly delayed, customers may contact us for assistance.
Applicable legal rights concerning delayed or undelivered goods remain unaffected.
11. Incorrect Delivery Information
Customers are responsible for providing accurate shipping and contact information.
If an error is discovered, customers should contact us promptly.
We will make reasonable efforts to assist with corrections before shipment, where possible.
12. Lost, Damaged, or Incorrect Deliveries
If a physical order arrives damaged, is incorrect, or does not arrive, customers should contact us with their order number and relevant details.
We will investigate and provide an appropriate solution in accordance with applicable consumer protection laws.
13. Refunds and Returns
Returns, refunds, replacements, and cancellations are governed by our separate Refund and Returns Policy and applicable law.
14. Policy Updates
We may update this policy as our shipping arrangements, digital delivery systems, or services evolve.
The latest version will be available on this page.
15. Contact Us
For questions about shipping, delivery, or digital downloads, please contact:
Zelqavora
Operator: Bouras Majid
Country: Morocco
Email: tahaaghzaili@gmail.com