Website: Zelqavora
Operator: Bouras Majid
Country: Morocco
Contact Email: tahaaghzaili@gmail.com
Last Updated: October 18, 2026
1. Overview
At Zelqavora, we aim to provide reliable digital products, software, applications, games, creative resources, and physical products.
This policy explains how customers can request refunds, returns, replacements, or assistance with their purchases.
Our standard voluntary return period for eligible physical products is 30 days from delivery. Additional rights may apply under applicable consumer protection laws.
Nothing in this policy limits or excludes mandatory statutory consumer rights.
2. Digital Products and Downloads
Digital products may include:
- Software and applications
- Games and source code
- Website templates and designs
- Graphics and creative assets
- Downloadable documents and other digital files
Due to the nature of digital products, refunds for change-of-mind requests may be restricted once digital content has been delivered or accessed, but only where permitted by applicable law.
Where required by law, customers will be informed of any applicable withdrawal rights and asked for the necessary express consent and acknowledgment before immediate digital delivery affects those rights.
Customers may request assistance, repair, replacement, or a refund where legally required, including when:
- A purchased file is corrupted or cannot be downloaded.
- The delivered product materially differs from its description.
- A product has a significant defect that cannot reasonably be resolved.
- A customer is charged incorrectly or more than once.
Customers should contact us with their order number and a description of the issue.
3. Software Compatibility
Customers should review the product description, supported operating systems, technical requirements, and license terms before purchasing software or applications.
If a product does not function as described, please contact our support team.
We will review the issue and provide an appropriate remedy in accordance with the product terms and applicable consumer protection laws.
4. Physical Product Returns
Eligible physical products may be returned within 30 days of delivery under our voluntary return policy.
For voluntary change-of-mind returns, items should generally be unused, complete, and returned with their original accessories and packaging where reasonably possible.
These conditions do not restrict mandatory legal rights relating to defective, damaged, or non-conforming products.
Customers must contact us before returning an item to obtain return instructions and the applicable return address.
5. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect physical product, please contact us as soon as reasonably possible.
Include your order number, a description of the problem, and photographs where helpful.
We will assess the issue and provide repair, replacement, refund, or another legally required remedy as appropriate.
6. Refund Requests
To request a refund or return, contact:
Please provide:
- Your order number.
- The email address used for the purchase.
- The product name.
- The reason for your request.
- Supporting information where relevant.
We will review requests individually and communicate the next steps.
7. Refund Processing
When a refund is approved, it will normally be issued to the original payment method unless otherwise agreed or required by law.
The time needed for funds to appear may depend on the payment provider, bank, and applicable legal requirements.
We will communicate any relevant processing information.
8. Return Shipping Costs
For voluntary returns of physical products, customers may be responsible for return shipping costs where this was disclosed before purchase and is permitted by law.
Where a return is required because of an error, defect, or non-conformity for which Zelqavora is legally responsible, applicable consumer protection rules will determine who bears the return costs.
Return instructions and the applicable address will be provided before the customer ships an item.
9. Sale and Discounted Products
Products purchased during promotions or sales remain subject to applicable statutory consumer rights.
Any additional voluntary return conditions will be clearly disclosed before purchase.
10. Exchanges and Replacements
Where appropriate, we may offer a replacement or exchange for an eligible physical product.
For digital products, we may provide a corrected file, replacement download, technical assistance, or another appropriate remedy.
Any remedy will be provided in accordance with applicable law.
11. Order Cancellations
Customers may request cancellation before an order is processed or dispatched.
Cancellation rights for digital content and physical goods may differ according to the product, delivery status, customer location, and applicable law.
Any mandatory withdrawal or cancellation rights will be respected.
12. International Customers
Zelqavora may serve customers in different countries.
Mandatory consumer protection laws applicable to a customer’s purchase will take precedence over conflicting provisions in this policy.
Specific withdrawal rights, statutory guarantees, and refund requirements may apply depending on the customer’s country.
13. Changes to This Policy
We may update this policy to reflect changes in our products, services, or legal obligations.
The latest version will be published on this page. Changes will not retroactively remove rights already acquired by customers.
14. Contact Us
For refund, return, cancellation, or replacement requests, please contact:
Zelqavora
Operator: Bouras Majid
Country: Morocco
Email: tahaaghzaili@gmail.com